Health & Programme Disclaimer

RECLAIM YOUR SPARK is led by Laurissa Hollis and Emma Miller, and provides nutrition, wellness, and mindset education and coaching. Emma is a New Zealand Registered Dietitian (NZRD) registered with the Dietitians Board of New Zealand. RECLAIM YOUR SPARK is not a substitute for personalised medical advice, diagnosis, or treatment.

As a participant, you remain responsible for your own health decisions. Please consult your GP or healthcare provider before beginning any new nutrition or movement programme, particularly if you have an existing medical condition, are pregnant, or are managing a mental health condition. Results and outcomes will vary from person to person. See The RECLAIM Guarantee below for what we commit to.

Pricing & Payments

Prices are subject to change. The price you pay is the price shown at the time of your purchase.

We do not charge late fees. If a payment is missed, we will notify you via our Facebook Messenger chat and/or email. If it is still unpaid after 7 days, your access may be paused until you are up to date. Any payments still due remain due.

RECLAIM8-Week Programme

RECLAIM is $1,400 if paid in full, or $1,500 if paid as a $300 deposit followed by 8 weekly payments of $150. The $300 deposit is due before your initial consultation call. Your first $150 weekly payment is due on the first day of your programme, which is the Monday you start, and your weekly payments continue each week after that until all 8 are paid. Weekly payments are made by an automatic bank transfer that you set up, or through a payment link we provide.

Your spot in RECLAIM is confirmed once payment is received and your initial consultation call (a 1-hour video call with a coach) is booked. All payments are non-refundable.

Paying by deposit and weekly payments is a firm commitment. If you choose this option, you agree to pay the full $1,500 (the $300 deposit and all 8 weekly payments of $150), even if you stop taking part in RECLAIM. If we pause your 8 weeks for illness or injury under the guarantee, your payment schedule stays the same.

The RECLAIM Guarantee

Do the work with us for 8 weeks. If you haven't lost at least 3% of your starting weight, we'll keep coaching you, free, until you do (for up to 8 more weeks, as set out below).

This is a coaching guarantee, not a money-back guarantee. It applies to RECLAIM (8 weeks, $1,400 paid in full or $1,500 as a $300 deposit and 8 weekly payments of $150), and it holds only where you meet the eligibility and participation terms below. Nothing in this guarantee limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

The target

The target is 3% of your starting weight by week 8, so it is fair for every body size. For example, 3% is 2.9 kg for a woman starting at 97 kg, and 1.8 kg for a woman starting at 61 kg. The guarantee is based on weight only. We also record your waist measurement to help with your coaching, but it is not part of the guarantee.

Who the guarantee applies to

The guarantee applies when all of the following are true, confirmed on your initial consultation call before you start:

1. You have weight to lose. Your BMI is 25 or more at week 0.
2. You are not pregnant or breastfeeding, and do not plan to be during the 8 weeks.
3. You have no current or past eating disorder. We screen for this on your initial consultation call. If you do have one, you can still join RECLAIM without the guarantee, so that weight loss is not held up as the goal.
4. You have told us about any medication or health condition that affects weight. Emma decides whether the guarantee applies. If it does not, you can still join RECLAIM without it.
5. You have paid for your place, at full price or at a promotional price. Free places, such as competition prizes, do not include the guarantee.

We record whether you are eligible at week 0, so everything is clear before you start.

What you commit to

To claim the guarantee, you do all of the following across the 8 weeks:

1. Submit all 8 weekly check-in reflections on time.
2. Show us your prescribed exercise each week, for example a photo or a short note for each session on your plan.
3. Watch every Monday Spark Session (your weekly lesson).
4. Attend the monthly coaching call, or watch the replay.
5. Weigh in at week 0, week 4 and week 8, following the measurement standard below.
6. Keep your payments up to date. If you pay by deposit and weekly payments, every payment is made on time.
7. Tell us within 7 days if illness or injury stops your training. We pause your 8 weeks for up to 2 weeks rather than counting them against you.

Calorie and macro tracking is optional and is never a condition of the guarantee.

How to claim, and what you get

1. Claim within 7 days of your week-8 weigh-in, by replying to your week-8 check-in or emailing hello@reclaimyourspark.co.nz.
2. We check your record against these terms and confirm within 3 working days.
3. You get up to 8 more weeks of coaching, free: weekly check-ins with individual feedback, coaching calls and your meal plan.
4. The extension ends when you reach 3% of your starting weight, or after 8 extra weeks, whichever comes first. You keep meeting the same participation terms during the extension, apart from watching Spark Sessions.
5. It is coaching, not a refund. There is no cash alternative.

When the extension ends, we will invite you into RADIATE or THE RYS COLLECTIVE as usual.

Measurement standard

Every weigh-in that counts toward the guarantee follows the same routine, so week 0 and week 8 are comparable.

• When: week 0, week 4 and week 8, first thing in the morning, after the toilet, before food or drink.
• How: the same scales every time, on a hard floor, in minimal clothing.
• Who: you.
• Proof: a photo of the scale reading, sent with your check-in.

If your week-8 reading is missing or does not follow the standard, you redo it within 3 days.

Waist measurements are recorded for your coaching and are not part of the guarantee. We take them on the same days and at the same time as your weigh-in, around your belly button, after a normal breath out, with the tape level and snug. The same person measures every time (you or a partner, not both), and you send a photo of the tape in place with your check-in.

RADIATE & THE RYS COLLECTIVEMembership & Payments

• Membership payments are required in full prior to each renewal period (weekly or monthly, depending on the option you choose).
• Memberships are paid monthly. A weekly payment option is available on request via our Facebook Messenger chat or by emailing hello@reclaimyourspark.co.nz, and costs more than paying monthly.
• Your membership continues on an ongoing basis (weekly or monthly, depending on the option you choose) unless cancellation is submitted in writing via our cancellation request form or by emailing hello@reclaimyourspark.co.nz.
• We request at least 1 month's notice before you cancel.
• Once a payment has been made, it is non-refundable, including where cancellation occurs partway through a membership period.
• It is your responsibility to ensure your recurring payment method remains active and up to date for the duration of your membership.
• You may move between available membership options by contacting us via our Facebook Messenger chat or by emailing hello@reclaimyourspark.co.nz, or through our renewal/adjustment form.

RECLAIM & RADIATEPausing & Releasing Your Place

Coaching works best when we stay connected. If life gets busy or you need a break, just tell us and we'll work with you.

• Staying in touch. We start a Facebook Messenger chat with you when you book your consultation or make your payment, and that's how we keep in touch. If we message you there about your plan and we don't hear back within 10 days, we'll pause your plan. If you reply before then, your plan carries on as normal.
• What a pause means. We stop sending you Spark Sessions, coaching feedback and other programme content. The RECLAIM guarantee doesn't apply to any period when your plan is paused.
• Release. If we still haven't heard from you once your plan has been paused, we may release you from the programme. We'll let you know when we do, and your access ends.
• Payments. Payments you have already made are not refunded. Any payments still due remain owing.
• Coming back. If you'd like to resume after being released, just get in touch. Weekly payments aren't available for a return. You'll need to pay your remaining balance in full, up front, and we'll then agree a new start date with you.

Intellectual Property

All programme materials, meal plans, resources, and content are the intellectual property of RECLAIM YOUR SPARK and may not be copied, reproduced, or shared without permission.

Privacy & Confidentiality

We take your privacy seriously. For details on what we collect, why, and how we look after it, see our Privacy Policy.

Our private community group operates on Facebook, a platform outside our control and governed by its own terms.

Questions

Reach out any time at hello@reclaimyourspark.co.nz. We're happy to help.