Privacy Policy
Your privacy matters to us, and we want you to know exactly what we collect, why, and how we look after it. This policy is written for New Zealand under the Privacy Act 2020.
Who We Are
RECLAIM YOUR SPARK is run by Emma Miller and Laurissa Hollis, based in New Zealand. If you have any questions about your privacy or your information, reach out any time at hello@reclaimyourspark.co.nz.
Privacy Officers
Emma Miller and Laurissa Hollis are our privacy officers. If you ever have a concern about how your information is handled, they're the people to contact, at hello@reclaimyourspark.co.nz.
What We Collect, and Why
- Your name and email, when you sign up for a free session, a download, or our emails, including through Instagram and Facebook lead forms.
- Payment details, processed by our checkout provider Emerge. We never see or store your card numbers ourselves.
- For paying participants: your intake form answers, health and lifestyle information, measurements (including photos of your scale readings), photos, check-ins, reflections, evidence of your workouts, your food and macro tracking, and coaching notes. This is used only to build and deliver your personalised programme, and to check the participation conditions of the RECLAIM guarantee.
Health Information
We know health information is sensitive, and we treat it that way. It is only ever seen by Emma and Laurissa, it is never used for marketing, and it is never shared with anyone else without your consent, except where required by law or where there is a genuine concern for your safety or someone else's.
Where It Is Stored
We store information using Google (Gmail and Google Drive), Meta (for lead form sign-ups, until we download them into our own systems), and Emerge (for payments). Each of these providers has its own security and privacy standards that apply to how they handle data on our behalf.
Website Visits & Advertising
Our website uses Google Analytics and the Meta Pixel to help us understand how people use the site and to measure and improve our ads. These tools collect general information such as the pages you visit, and your device and browser, using cookies or similar technology. We do not send them your health information. You can limit this through your browser settings, or through your Google and Meta ad settings.
Marketing Emails
We only email people who have signed up to hear from us. Every email includes an easy way to unsubscribe, and we follow the Unsolicited Electronic Messages Act 2007.
How Long We Keep It
We keep participant records for as long as needed to deliver your programme and to meet our legal obligations, then delete them. If you unsubscribe from our emails, we remove you from our mailing list.
Your Rights
You can ask to see, correct, or delete your information at any time by emailing hello@reclaimyourspark.co.nz. If you're ever unhappy with how we've handled your information, you also have the right to complain to the Office of the Privacy Commissioner at privacy.org.nz.
Photos & Testimonials
We never use your photos or words publicly, on our website, social media, or anywhere else, without your written permission first.
Last updated: October 2026.